attorneys provide our client base
collections experience in the various jurisdictions
where they are admitted to practice. It's important
to note that the firm maintains staffed offices
throughout New England. By working and practicing
in the various jurisdictions our attorneys can
stay on top of local trends, developments, and
court peculiarities that might otherwise be missed.
There is simply no substitute for experienced
local counsel. Many of our attorneys are admitted in multiple New England jurisdictions to best ensure top regional representation.
of the six New England states in which we practice
has its own procedures for litigation. To supplement
and support our attorneys our litigation supervisors,
paralegals, and legal assistants are trained and
experienced in the different legal requirements
in each state. To streamline and accelerate the
legal process the support staff is assigned to
state-specific tasks, and works closely with the
attorneys admitted to practice in those states.
Traditional approaches to collections involve
three steps: in-house efforts by the creditor,
referral to a collection agency followed again
by the referral to an attorney to collect any remaining
The increasing sophistication
of the consumer debtor, internal costs of collection,
fees and the growing complexity of collection
laws make this approach undesirable. We work both
with collections agencies as well as directly
with the creditor to maximize recoveries. Our
experienced full-time staff
utilize state of the art call management and predictive
dialer technology to maximize contact which means
maximum recovery. Person-to-person contact is
enhanced, increasing debtor contacts in excess
of 300% over traditional methods. The ability
to design client-specific telephone demands works
to boost recoveries.
and accurate status reports are essential for
management to monitor its accounts receivable
portfolio. The firm's automated system provides
a wide range of reporting options at each step
in the collection process. Reports can be tailored
to a client's specific needs. In addition, the
firm maintains an experienced support staff to
respond to client questions and concerns as well
as a toll-free number for support.
the best systems still need the support that only
experienced staff can provide. To facilitate claims
processing the firm has a dedicated client services
unit, tasked with resolving problems that might
arise and insuring that the proper resources are
always available to the client. The four client
services representatives have extensive experience
in all phases of the collection process and a
special understanding of areas of legal concern.
client liaisons provide a single point of contact
for the creditor in working portfolios in the
six-state New England region. Familiar with the
state-specific requirements, these veteran staff members
are key to a smooth collection process and the
economies that one-source collections can provide.
Beyond the day-to-day issues, the client services
unit coordinates routine and specialized status
reporting and portfolio analysis, as well as facilitating
" The above assertions are based upon historical results and may not reflect actual, future results."